Unfortunately, due to hygiene and the health concerns of other customers, we are unable to return any cannabis edibles, flowers, concentrates, rolling papers, and pipes as these products cannot be redistributed once opened and used. Products that are considered “defective” may be eligible for a refund if expired, moldy, or damaged. 

Cannabis seeds that are not feminized or are unsuccessfully cultivated will not be eligible for a return on the basis that they are “defective.”      

How do I return a product?

All sales are considered final sale except for the following three conditions:

• Defective products (expired, moldy, damaged in transit)

• Products shipped in error (incorrect product shipped, over/under shipment)

• Recalled products

If a product is defective, shipped in error, or recalled, you may be eligible for a refund.

Connect with our Customer Care Centre by sending us an email at to request a return and provide the following information: 

1. Reason for return

2. Order number

3. Product description

5. Photo of the product displaying defection

Please note: returns are not final until they have been received and evaluated by our warehouse team. If the return is deemed ineligible, what will not refund the shipping fee, and the item(s) will not be returned or refunded.


Questions regarding this material can be directed to our support staff by clicking on the “Contact Us” through our live chat. Or you can email us at: